Salesforce, Inc. (CRM) Announced Q2 2027 Earnings on August 26, 2026, Reporting "Q2 revenue came in at $11.35 billion"

• 21:19 •Episode 261 • The Earnings Debate
Salesforce Inc. earnings call summary and podcast

Salesforce delivered record second-quarter financial results. Q2 revenue came in at "$11.35 billion", which was up 11% year-over-year.

Subscription and support revenue was "$10.82 billion", up 12% year-over-year in nominal and 11% in constant currency.

Current remaining performance obligation ended the quarter at "$33.5 billion", up 14% in constant currency.

The company achieved a Q2 non-GAAP operating margin of "34.1%" and a GAAP operating margin of "20.5%". Free cash flow for the quarter was "$1.1 billion", representing an increase of 81% year-over-year.

Additionally, the company continues its "$25 billion accelerated share repurchase" program, expecting to repurchase at least 14% of shares outstanding through this program thus far at an average price of "$176 per share".Management highlighted strong AI and product momentum, particularly with Agentforce, as "Agentforce ARR reached $1.5 billion". This growth was driven by Slack bot and Headless launches, alongside continued AI demand. In Q2 alone, customers drove "3.2 billion AW use", representing a 97% quarter-over-quarter increase in Agentic Work Units.

Additionally, the company announced "Claudeforce", a combination product developed with Anthropic that brings together Anthropic's Claude model with Salesforce's data and workflows.

Premium Slack upgrades have tripled since the launch of Slack bot, which is driving "8.1 million hours of annualized productivity gains" for Salesforce's own employees.CEO Marc Benioff refuted concerns over the "SaaSpocalypse", stating that net new annualized contract value (AOV) growth is "the strongest in 4 years". He noted that seats across Agentforce, sales, service, and Slack grew year-over-year, while attrition was "near its lowest level ever". The company completed a multibillion-dollar agreement contract expansion with the U.S. Army Human Resources Command, which expects to drive "up to 55 million Agentforce conversations every single month". On the organizational front, management announced that Miguel Milano was promoted to "Chief Operating Officer" during the quarter.

Looking ahead, Salesforce expects third-quarter revenue to be between "$11.42 billion to $11.5 billion", representing approximately 11% to 12% growth in constant currency, with Q3 CRPO growth expected to be approximately 14% year-over-year in constant currency.

For the full fiscal year 2027, the company raised its revenue guidance to "$46.1 billion to $46.4 billion", reflecting a 100 million dollar organic performance raise and a 200 million dollar expected contribution from the anticipated closings of Contentful and Fin, partially offset by a 100 million dollar FX headwind.

Full-year non-GAAP operating margin guidance is held at approximately "34.3%", and GAAP operating margin is updated to approximately "20.1%", while operating and free cash flow growth is expected to be approximately "4% to 5% year-over-year".