Spotlight on ServiceNow: The "AI Control Tower" Playing Offense on "Tippy Toes"

CEO Bill McDermott argues that while generative AI is "probabilistic" (random), enterprise operations must be "deterministic" (predictable)—and ServiceNow is the platform bridging that gap. This episode explores how the company is positioning itself not as an AI victim, but as the "AI Control Tower" for the Global 2000.

We dive into their strategy to consolidate the enterprise stack using "agentic workflows" that allow CIOs to deploy "kill switches" on rogue AI agents. You’ll hear how they are integrating recent tech acquisitions like Moveworks, Veza, and Armis to solve the critical problems of visibility and identity governance in an automated world.

President Amit Zavery explains why "actioning" is harder than just "reasoning" for LLMs, and how the company is "drinking their own champagne" to automate their own internal operations.

All sourced directly from ServiceNow's leadership from their Q4 2025 Earnings Call and December 2025 Technology Conferences.